Agilehost Service Features

Agilehost is Agileware’s Drupal, Wordpress, and CiviCRM optimised hosting service. This service includes the following features.

Specialised Performance & Optimisation

Agilehost is not generic hosting; it is meticulously engineered to ensure your key platforms run smoothly and reliably.

• Platform-Optimised Hosting
  Explicitly optimised for hosting and reliable operation of Drupal, WordPress, and CiviCRM software.
• Flexible Data Centres
  By default, your hosting resides in an Australian Data Centre closest to your operations or customers to minimise latency. If required, we can also deploy your hosting to major Data Centres overseas.
• Scalable Plans
  Our plans are affordable and scalable, serving organisations from small businesses to large enterprises.

Fully Managed Service & Expert Support

Free up your resources. We handle the technical complexity so you can focus on growth.

• Worry-Free Management
  Agilehost is a fully managed hosting service where all the technical details are handled by Agileware. We provide complete management of the hosting account.
• Australian Expert Support
  Receive dedicated phone and remote hosting support by Agileware staff in Australia.

What We Manage For You

Technical support covers the following.

•  Agileware managed DNS, web server, database server, PHP configuration / modules
•  Configuration, compatibility and issues with the hosting platform
•  Setting up scheduled jobs, enabling PHP modules, changing PHP versions
•  Management of the hosting Domain Names using the Agileware’s managed DNS provider
•  Restoration of database and files using the included backup system

Support for hosted software (e.g. Drupal, CiviCRM or other approved software) is available as a separate service.

  Want more details?     Contact us 

Our Service Guarantee

During business hours, we provide an 8-hour Service Level Agreement (SLA). This means dedicated action on your support request within that timeframe.

When We Are Available

Our expert support team is available during Australian Business Hours only.

Monday - Friday
9:00AM - 5:30PM Australian Eastern Standard Time (AEST).

Please note: Our support schedule observes public holidays in Canberra, and we do not guarantee service availability outside of these stated business hours.

Security, Backups & Resilience

Your data is protected with multiple layers of automatic recovery and security management.

• Automatic Daily Backups
  Sent to secure off-site servers. Backups include file revisions and a long retention period.
• Disaster Recovery Regime
  An automatic disaster recovery regime designed to efficiently recover from host failures.
• Managed CloudFlare
  The CloudFlare Free plan is included and managed by Agileware, providing enhanced security, performance, and an SSL certificate. Easily upgraded to CloudFlare Pro for additional security and performance.
• DNS Management
  Agileware handles the Management of Domain Name Services (DNS) for your hosted Domain Names.

Access & Customisation

Tailor your hosting with customised management options.

• Control Panel Access
  You are provided with Control Panel access for tasks such as accessing the file system, setting up mailboxes, and changing other hosting settings.
• Optional Backup Delivery
  An option is available for automatic backups sent directly to a Customer’s nominated server via SFTP or SCP (additional fee applies for set up and ongoing service).
• SFTP/SSH Access (Dedicated Plans)
  SFTP or SSH access provided for Dedicated Hosting plans. For Shared Hosting plans, access can be provided subject to approval and for a limited timeframe.