Hosting Policies

We want to make sure your journey with Agilehost is seamless, so here's a quick guide to how we handle optimisation, usage, and access.

• All plans by default include CloudFlare Free plan managed by Agileware unless otherwise requested.
• Disk space and bandwidth quotas are soft. 1 month over quota will result in the Website Hosting plan being upgraded to match actual usage and and invoice issued for this upgrade.
• Agilehost is optimised for hosting and operation of Drupal, WordPress, and CiviCRM software. Installation of other software must be approved in writing by Agileware prior to installation and a quote will be provided for installation.
• Agileware strongly recommend that the Customers’ domain names be delegated to Name Servers nominated by Agileware. Non-delegation of the domain name may result in delays and other issues.
• Control Panel access is provided to you for accessing the file system, setting up mailboxes and changing other hosting settings.
• For the Shared Hosting plans, Agileware do not provide SFTP or SSH access by default. This level of access is only provided subject to approval and for a limited timeframe. Access is available for Dedicated Hosting.
• Agileware provide no support services for email delivery and/or SPAM issues for customers choosing to use the email service. Agileware recommends using an external email service.
• Agileware cannot guarantee that the hosting service will be available 100% of the time and there may be short periods of outages.